Frequently asked questions

Are all the products low carb, keto friendly and gluten free?

All our products are made with all-natural low carb & keto friendly ingredients. No colouring and preservatives are added. They are suitable for anyone who is leading a low carb and keto lifestyle, and those who are unable to take refined sugars in their diets. They are also gluten free. All the ingredients are listed on each product page.

How long can I store the products?

All breads, brownies, casseroles and cakes can be frozen for a recommended 2 to 4 weeks. If you do not wish to freeze them, we advise that you consume them as soon as possible - no more than 2 days from the date they arrive. To freeze the products, separate them into the individual portions first (example, slice the bread loaves) and then insert them into freezer bags and store. To re-heat, take them out from the freezer and pop them into the oven directly at 150 to 160 degree celsius for about 15 to 20 minutes. For tartlets, cookies and macaroons, we advise that they be consumed immediately. Freezing is possible but the taste is best when fresh. For spreads, jams and fat bombs, they should be refrigerated and consumed as soon as possible.

How long will it take for me to receive my order?

All our products are made fresh to order. Please allow 2 to 4 workings days for your order to be ready. This includes the preparation time for your food. Once prepared, the food is sent immediately so you receive them at their freshest. We send all our products by Swiss Post PostPac Priority and DHL. Approximate Delivery Schedule: Monday order: Arrival Thursday Tuesday order: Arrival Friday Wednesday order: Arrival next Tuesday Thursday order: A rrival next Tuesday Friday order: Arrival next Tuesday Saturday order: Arrival next Wednesday Sunday order: Arrival next Wednesday * No deliveries on weekends.

What is the delivery cost and where do you deliver?

We deliver mainly within Switzerland. Some products are available for international shipping. For delivery overseas, please visit our Lin Switzerland shop on Etsy. The delivery cost in Switzerland is CHF10 for orders below CHF60 in value. For orders above CHF60, delivery is FREE. We deliver with Swiss Post PostPac Priority and DHL. Special delivery services can be arranged if necessary. Please contact us to find out more about the rates and what can be done for you. For international deliveries, charges and time are dependent on your country. These prices will be calculated at the check-out, and the approximate shipping dates will be provided.

What is your refund policy?

If the products arrive damaged, you are entitled to a full refund. Please take pictures and contact us immediately (within 24-hours) with the full details.

What payment methods do you accept?

We accept credit and debit cards, Paypal, bank transfer and TWINT. * For Gift Cards and Subscriptions - Only credit and debit cards are accepted.